Refund Policy


Most of our items are eligible for our 30-day refund policy. If your product is faulty
or damaged, you can send it back to us for a refund or item exchange within 30 days of
receiving it. Please note, there is no reimbursement for return shipping.

Please contact us to be given your Return Merchandise Authorization Number. Please write
this on the shipping label.

Please email: froggiplans@gmail.com with your refund claim.

  • * To be eligible for a return, your item must be unused and in the same condition you
  • received it. * It must also be in the original packaging.
  • * To complete your return, we require a receipt or proof of purchase.
  • * To be eligible, the item must be faulty or damaged. We do not accept refunds if you
  • change your mind.
  • * Sale items are not eligible for refunds. If an item is discounted, it can not be
  • refunded.

Several types of goods are exempt from being returned. Perishable goods such as food,
flowers, newspapers or magazines cannot be returned. We also do not accept products
that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • * Gift cards
  • * Downloadable software products
  • * Some health and personal care items
  • * Book with obvious signs of use
  • * CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been
  • opened.
  • * Any item not in its original condition, is damaged or missing parts for reasons not due
  • to our error.
  • * Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or rejection
of your refund.
If you are approved, then your refund will be processed, and a credit will automatically
be applied to your credit card or original method of payment, within a certain amount of
days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is
officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact
us at froggiplans@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for
the same item, send us an email at froggiplans@gmail.com and send your item to
2920 Carver Ave. Kingman, Az 86409

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll
receive a gift credit for the value of your return. Once the returned item is received,
a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order
shipped to themselves to give to you later, we will send a refund to the gift giver
and he/she will find out about your return.

Shipping
To return your product, you should mail your product to:

2920 Carver Ave. Kingman, Az 86409

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping
will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you,
may vary.

If you are shipping an item over $75, you should consider using a trackable shipping
service or purchasing shipping insurance. We don’t guarantee that we will receive your
returned item.